Refunds and Exchanges
Digital pattern downloads are instantly available and non-refundable.
Your pattern purchase entitles you to one (1) download copy. Please read the copyright policy.
Please contact me if there is an issue with your download, or for lost or duplicated downloads, so we can come up with a solution.
Knitted items are non-refundable once shipped.
However, if you request a refund before the item has shipped, I may be able to accommodate a refund.
Custom orders are refundable minus a $50 cancellation fee (prior to shipping).
Exchanges are not permitted.
If you are not happy with your purchase, or have questions about its care, please contact me to see if we can resolve the problem.